No Shows and Cancellations 

SCSS/SMSS strives to provide each patient with the highest quality of care while attempting to accommodate your schedule. We provide reserved time slots for each patient with a specific therapist to minimize your waiting and assure continuity of treatment. Consistent attendance of the treatment plan is paramount to your child’s progress. We understand that an emergency may occur in a rare instance. Our clinicians will make every effort and attempt to provide services to your child if time allows. Last minute cancellations and patient no-shows decrease our ability to accommodate the scheduling needs of the other patients and negatively  impact clinician productivity. We must ask for your full cooperation with the following policy:  

  • A scheduled appointment MUST BE CANCELED AT LEAST 24 HOURS IN ADVANCE. If your child is sick, please notify us to cancel your appointment.  
  • Failure to show up for an appointment (“NO-SHOW”) without notifying us will result in a verbal and written warning and $25 NO-SHOW fee to the card on file.
  • A 2nd NO-SHOW will result in discharge from services. This will be monitored in 90-day increments.  
  • If you are more than 15 minutes late for your appointment and fail to notify us, your appointment will be marked as a no-show. If office is notified of late arrival before time of session, clinician will make every attempt to provide your child with services if time allows (i.e., clinician has an open slot following your child’s appoint, offers a make-up slot at a different time or day, etc.) 
  • A $25 fee will be charged for all NO-SHOW evaluations in order to reschedule. 
  • All cancellations and no-shows will be documented in your medical record and insurance/third party payor.  
  • Attendance of less than 80% in one month will result in verbal warning the first month, a written warning the second month, and a discharge the third month. 

Repeated failure to comply with this ATTENDANCE POLICY will result in your name being placed on a “Schedule Based on Availability” list which requires you to call for an open appointment on each day you would like to receive therapy. We will do everything possible to accommodate you. This policy is necessary for the benefit of all our patients, in order to provide high quality treatment and service to everyone. The entire staff at SCSS/SMSS appreciates your adherence with this policy.  

Rescheduling Sessions 

SCSS/SMSS will do everything possible to schedule a makeup session as promptly as possible and may find it necessary to schedule you with another therapist. If your therapist takes a day off or goes on vacation, another therapist may fill in so that minimal changes can be made to your weekly therapy appointments. If you choose not to accept treatment from another therapist, you must inform your clinician that you want to cancel your session and adhere to the guidelines of the cancelation policy. Your session will not be rescheduled an additional time if you choose not to accept the makeup sessions provided. Type your paragraph here.Type your paragraph here.


© Copyright